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Use Cases

A low-tech way to coordinate patient care

Secure Messaging is a simple, easy and secure way to share critical patient information among providers. The examples below illustrate many of the possible ways in which health care providers can use Secure Messaging to improve patient care with minimal workflow changes.

Here are some examples of how health care providers can use Secure Messaging:

Provider to provider: Referring patients to specialists

Referring providers can use Secure Messaging to send a specialist a clinical summary for review.

The referring provider identifies the patient in the EHR system and creates a summary document (based upon the EHR’s capabilities – text document, a PDF or an image). The referring provider connects to SHARE, identifies the desired specialist and sends a secure message with the clinical document attached.

The specialist receives an email message notification and connects to SHARE using access codes to view the message and extract the attached clinical information.

Provider to Provider: Specialists report back to referring physicians

A specialist sees a patient referred by the patient’s primary care provider, then sends the referring provider a copy of the clinical summary of findings.

The specialist identifies the patient in the EMR system and creates a summary document (based upon the EMR’s capabilities – text document, a PDF or an image). The specialist connects to SHARE, identifies the desired provider and sends a secure message with the clinical document attached.

The provider receives an email message notification and connects to SHARE using access codes to view the message and extract the attached clinical information.

Hospital to Provider: sending ER patient summaries to providers

When a patient is admitted to the emergency room and requires follow-up care, the hospital ER attending physician can use Secure Messaging to send a copy of the patient’s summary to their primary care provider.

The attending provider at the hospital ER locates the patient in the hospital EMR system and identifies the named primary care physician. The ER physician creates a patient summary in the hospital EMR (based upon the EMR’S capabilities – text document, PDF or an image), connects to SHARE, identifies the primary care provider, and sends a secure message with the clinical document attached.

The primary care provider receives an email message notification and connects to SHARE using access codes to view the message and extract the attached clinical information.

Commercial laboratory to provider offices: Send copies of test results to referring providers

Commercial labs can use Secure Messaging to send copies of lab test results to a referring provider.

A patient is referred for tests by the primary care provider and goes to a commercial lab. Once the tests are completed, the lab staff using the Laboratory Information Management System (LIMS) will produce a summary of the lab results, which will be structured based on the system’s capabilities (text document or PDF). The lab staff will connect to SHARE using the access codes provided, correctly identify the provider, and create and send a secure message with the summary document attached.

The provider will receive an email notification and connects to SHARE using access codes to view the message and extract the attached documentation.

Commercial laboratory to Public Health: Report diseases to public health registries

Commercial labs can use Secure Messaging to send HL-7 structured files to public health registries when patients test positive for reportable diseases.

A patient is referred for tests by their primary care provider and goes to a commercial lab. Once the tests are completed, the patient is found to be HIV positive. The lab is required to send notification to the Arkansas Department of Health regarding the patient’s HIV status. The lab staff uses the LIMS to produce a summary of the lab results in an HL-7 format, connects to SHARE using the access codes provided, correctly identifies the registry, creates and sends a secure message with the HL-7 structured file attached.

The Arkansas Department of Health HIV/AIDS registry will receive an email notification and connect to SHARE using their access codes to view the message and extract the attached documentation.

Hospital to radiology center: Send and receive DICOM images to view x-rays

Hospitals and providers can use Secure Messaging to send and receive patient DICOM images. Simply attach a DICOM file to your message and send. The recipient of the message will receive a zipped DICOM image that can be easily opened and viewed through a free, downloadable DICOM viewer. By using Secure Messaging, you can help your patient avoid unnecessary testing and radiology exposure.