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SHARE’s COVID-19 Notifications help 45+ ARcare Clinics see patients’ comprehensive picture

Tue, 09/22/2020 - 09:00 -- Whitney Mayo

September 2020

With our country in the heart of a global pandemic, keeping a close tab on its patients in real-time is now even more critical for the medical teams at ARcare. Alarming headlines about coronavirus “hot spots” and community outbreaks have caused many federally qualified health centers (FQHC) facilities across the nation to focus more on populations with underlying health conditions that naturally increases the risk of infection spread. With the use of the State Health Alliance for Records Exchange (SHARE), ARcare has had continued access to recent laboratory results, radiology results, discharge summaries, updated patient demographics, recent vitals, allergies, and continuity of care documents (CCDAs).

Pairing quality care with the latest advances in interoperability, ARcare offers medical services across Arkansas, Kentucky, and Mississippi for every family member. This continued commitment aims to provide the most effective, compassionate care possible to reflect this commitment daily. ARcare focuses on a range of services, including behavioral health, women’s health, cardiology, and primary care, regardless of patients’ ability to pay. Extending over three decades, this tradition of care and trust defines ARcares’ work and lets them focus on what matters most: the health of their patients in which they serve.

“I’m a huge advocate for SHARE,” said Dr. Steven Collier, MD, CEO. “ARcare covers Arkansas, Mississippi and Kentucky with board-certified family care providers, community health centers, and the very latest in medical technology, ARcare partners with our patients from rearing to retirement, assuring all members of the family are provided the absolute best in healthcare and SHARE assists our clinics in doing this on a daily basis”, said Collier.


Lauren Fields BSN, RN, Chief Nursing Officer, and care teams across three states helps patients and their families navigate what to expect and how to prepare for a transition from a hospital or home setting while visiting an ARcare facility. She says SHARE’s Virtual Health Record (VHR) patient lookup tool has always been valuable, but the addition of COVID-19 reports makes it a true game changer for her and team. The tools, including COVID-19 Lab Notifications and SHARE 24-hour daily reports on emergency room and inpatient discharges, not only helps with existing patients but also patients referred at any ARcare location.

Before the pandemic, ARcare visited newly transitioned patients in person at each clinic to make sure they were well, but many patients are electing for tele-health for the time being. For patients without strong family networks it has been difficult to miss out making a personal connection, so she relies on SHARE integration with their EMR Greenway Intergy to follow their progress.

“SHARE lets us look at a broader picture of our patients,” she says. “We can see the whole perspective; we’re able to look at how we can accurately piece together the patients’ medical concerns and rehospitalizations, and ensure our medical treatments are safe and effective.” she adds, “The addition of the COVID-19 information was wonderful. Most facilities that we use are on SHARE, so we are able to follow that and see real-time information about tests and their results, and then look at the trends history to see what’s really going on with our patients.”

Outside of the COVID-19 insights, she said access to discharge summaries about a patient’s progress (such as results from breathing treatments) within SHARE has helped their care teams better understand their patients’ needs and develop individualized treatments.  She also touts the tools’ benefits of accessing patient information when treating new patients via tele-health; this allows ARcare to access the patients previous medical history with new or newly established patients that are unable to provide an accurate health history.

About ARcare:  For over thirty years, ARcare has instilled commitment, compassion, and trust throughout Arkansas, Kentucky, and Mississippi. Beginning in 1986 with Dr. Steven Collier’s unquestionable mandate to serve “the least, the last, and the lost,” ARcare has brought superior healthcare to patients, regardless of their ability to pay.

ARcare's mission is to ensure patients can benefit from affordable, routine medical care comes from the vision of CEO Dr. Steven Collier. In 1986, Dr. Collier aimed to ensure that patients in rural Arkansas could get quality medical care, and he has helped provide access to healthcare for patients throughout the tri-state area ever since. Services include primary care, behavioral health, pharmacies, community outreach programs, and more.

Although ARcare is not a free clinic, it is a federally qualified health center (FQHC) with discounted rates, so all the residents of these areas can receive the care they need. They see patients with insurance, without insurance, and with not enough coverage. They see all who need healthcare. With board-certified family care providers, community health centers, and the very latest in medical technology, ARcare partners with  patients from rearing to retirement, assuring all members of the family are provided the absolute best in healthcare.

Mission: “Health for All”

With a focus on customer health, community health, employee health, and organizational health, ARcare's mission of “health for all” is at the core of everything we do. Their services aim to help improve the well-being of our local communities by ensuring community members do not have to postpone or forego medical services they need. With their sliding scale fees and commitment to offering affordable care, all members of  local communities can receive timely care for health issues, routine medical exams, and tests for optimal health.

Values: ARcare’s vision is to be the largest primary care provider in the South, the provider of first choice in communities, and a national leader of community health centers. ARcare’s values are to guide employees in providing superior service while fulfilling our mission and achieving our vision.

  • Stewardship – Valuing our resources daily to ensure our mission tomorrow.
  • Positive Attitude – Empowering employees to create an energetic work environment.
  • Integrity – Honesty, ethics, and dedication in all we do.
  • Respect – Appreciating all people, work, and ideas.
  • Improvement – Continually striving for performance excellence.
  • Teamwork – Achieving our goals together

Learn More: https://www.arcare.net/